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Privacy Policy

​Last updated: 6 October 2025

 

1. Introduction

Welcome to Michaela Jayne Homeopathy.
Your privacy is very important to me. This Privacy Policy explains how I collect, use, and protect your personal information when you visit my website, make an enquiry, or use my homeopathy services.

This website is hosted on the Wix.com platform. Wix.com provides me with the online platform that allows me to offer my services to you. Your data may be stored through Wix.com’s data storage, databases, and applications. They store your data on secure servers behind a firewall.

I comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

2. Who I Am

Business name: Michaela Jayne Homeopathy
Website: www.michaelajaynehomeopathy.co.uk
Email: mjhomeopathy@outlook.co.uk

I am the data controller, responsible for deciding how and why your personal data is used.

 

3. What Information I Collect

I may collect and store the following personal information:

  • Contact details (such as your name, email address, phone number)

  • Health information (shared during consultations or via intake forms)

  • Appointment and payment details

  • Website usage information (via cookies, forms, or analytics)

Health information is classed as special category data under UK GDPR and is handled with strict confidentiality.

 

4. How I Collect Information

Information is collected when you:

  • Complete a contact form or booking form

  • Communicate with me directly (via email, phone, or message)

  • Participate in a consultation

  • Browse my website (cookies and analytics)

 

5. How I Use Your Information

Your personal data is used to:

  • Respond to enquiries and manage appointments

  • Provide homeopathic consultations and follow-up care

  • Maintain professional and legal records

  • Send updates or information you request

  • Improve my website and services

I will never sell or share your personal information for marketing purposes.

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6. Lawful Basis for Processing

I rely on the following lawful bases to process your information:

  • Contract: to provide you with homeopathy services

  • Legal obligation: to keep records as required by professional and insurance standards

  • Consent: for optional communications such as newsletters

  • Legitimate interest: to improve my website and services

 

7. How I Store and Protect Your Information

Your data is stored securely:

  • Wix stores website and contact form data on secure servers protected by firewalls.

  • Digital records (such as consultation notes) are password-protected and encrypted where possible.

  • Paper notes, if any, are kept securely in locked storage.

I retain client records for 7 years (or longer if required by law or insurance), then securely delete or destroy them.

 

8. Sharing Your Information

I only share information when necessary to:

  • Communicate with you about your care

  • Comply with legal or insurance requirements

  • Use secure third-party services (e.g., payment processors, online booking, email services)

Wix.com and its service partners may store or process data in data centres located in the U.S., Israel, and other jurisdictions. They maintain compliance with international data protection standards, including approved safeguards for data transfers.

 

9. Cookies and Website Analytics

This site uses cookies to help it function properly and to improve your browsing experience.
Wix automatically places essential cookies for site operation. Other non-essential cookies (such as analytics) require your consent.

Examples of cookies used:

  • XSRF-TOKEN and hs – for website security

  • svSession – for visitor login/session tracking

  • SSR-caching – to indicate the system that rendered the site

If analytics are enabled (e.g. Google Analytics), only anonymised data is collected to understand website performance.

You can manage or disable cookies in your browser settings or via the Wix cookie banner.

Learn more about Wix cookies here: https://support.wix.com/en/article/cookies-and-your-wix-site

 

10. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data I hold about you

  • Request correction or deletion of your data

  • Withdraw consent (where applicable)

  • Object to or restrict data processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you’re concerned about how your data is handled: www.ico.org.uk

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11. Contact Me

If you have any questions or wish to exercise your data rights, please contact:
Email: mjhomeopathy@outlook.com
 

12. Updates to This Policy

I may update this Privacy Policy from time to time to reflect changes to my practices or for other operational, legal, or regulatory reasons. The most recent version will always be posted here with the updated date above.

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